Business Analyst – Any Location

DepartmentBusiness Optimization
Reports ToBusiness Optimization Manager
Position Overview

Reporting to the Business Optimization Manager, the Business Analyst will support and participate in the day-to-day activities of the Business Optimization department. The Business Analyst is responsible for analyzing existing business processes, recommending system optimizations, and improving efficiency across departments.

Duties & Responsibilities
  • Act as business systems analyst for ERP support and optimization
  • Implement ERP best practices to streamline operations, reduce costs, and improve customer service
  • Work closely with production and manufacturing to achieve superior levels of performance in quality, delivery, cost management and service
  • Implement business process improvements through system configurations and workflows
  • Strive towards organizational standardization by leading system and process optimization projects
  • Develop a clear understanding of the business processes from an operational and systems perspective
  • Participate in change request investigation, user story writing and quality assurance testing
  • Support user acceptance testing and coordination
  • Translate and simplify customer requirements and provide direction to the development team
  • Document processes and train end users
  • Participate as an active member of the Scrum team
  • Action and prioritize service and support tickets
  • Work closely with Information Technology on joint strategic projects
  • ERP project implementation support.
Skills & Qualifications


  • 5+ years of experience in a business analyst role (preferably at a manufacturing company)
  • Dynamics 365 experience
  • Ability to travel to US, Canada, Ireland as needed


  • Business Analyst training and/or certification preferred
  • Agile training and certification preferred
  • Navision experience an asset
  • Experience as a core team member on an ERP implementation of a Tier II ERP system such as D365F&O/AX, Infor M3, IFS Applications (D365 preferred).
  • Strong ability to work under pressure and meet deadlines
  • Ability to analyze and present numerical data in tables, spreadsheets, etc.
  • Strong organizational, analytical, and communication skills
  • Must be a team player and willing to work in a collaborative fast paced environment
  • Ability to work independently.
  • Passion for excellence and eagerness to learn
  • High Energy Level
  • Self-starter individual with strong attention to detail
  • Strong organizational and time management skills, with the ability to manage multiple tasks
  • Possesses company values of honesty, integrity, respect, and commitment coupled with the ability to accept change.