Customer Service Representative – 1 Year Contract
Location | Brampton, Ontario |
Department | Customer Service |
Position Overview | Reporting to the Brampton Plant Manager, the Customer Service Representative is responsible for processing product orders for accounts located in Ontario and Western Canada as well as US locations.
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Duties & Responsibilities |
- Process product orders received by telephone, fax and e-mail and enter into ERP system
- Provide customers with Order Confirmation
- Assist with document requests (forwarding to Quality Dept. when required)
- Complete credit memos and provide other information to the Packaging Accounting Clerk to assist with freight claims
- Handle document/information requests from the CRA and other government agencies
- Verify any extra charges from transport companies with the customer or transport company to the Accounting Administrator/Administrative Assistant for resolution
- Complete Return Authorization forms and arrange for returns when required
- Maintain pricing data for packaged sales customers
- Assist with inventory reports and customer information for production planning purposes
- Assist accounting with information related to receivables and payment reconciliations relating to customer accounts
- Perform invoicing activities, issue drum credits and product return credits
- Perform data entry of daily packaging production and stock transfers
- Prepare paperwork for shipping, bills of lading and invoices for customer orders
- Log customer complaints as they are received and distribute to affected Manager
- Track customer Excise permits, and ensure that pertinent approvals and information are up to date
- Provide back-up support to the Administrative Assistant and Distribution Coordinator during vacation / absences
- Adheres to and fully complies with the Company’s Health and Safety, Environmental and Quality Procedures
- Other duties as assigned.
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Skills & Qualifications |
- Post-secondary school diploma/degree in Administration is required
- Minimum of two years of experience in a Customer Service or Sales role
- Effective communication, investigation and problem solving skills
- Bilingualism (English/ French) would be an asset
- Working knowledge of ERP systems
- Strong communications skills
- Excellent customer service skills
- Proficiency in Microsoft Office.
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Qualities |
- Possesses Company values of honesty, integrity, respect and commitment coupled with the ability to accept change
- Ability to foster collaborative, cross department relationships to meet common objectives.
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