Customer Service Representative, Exports (Maternity Leave)

LocationBrampton, Ontario
Position Overview

Based at the Brampton Packaging Facility, this position supports the business in a number of areas including export logistics/support, production planning/scheduling and administrative support related to the export function. This position requires strong organizational skills, attention to detail and the ability to multi-task among competing priorities.

Please note this is a maternity leave coverage not a permanent position. 

Duties & Responsibilities
  • Participates in production scheduling activities at the Brampton Packaging Plant
  • Captures / logs freight costs from carrier invoices on accounting spreadsheet
  • Matches weigh tickets with ocean carrier invoices, approves and sends to accounting for processing / payment
  • Prepares and dispatches document sets for customers
  • Assist with securing rail reservations for alcohol shipments from Brampton, working closely with plant personnel on export shipment activity
  • Liaises with third party transportation services (air, ocean and ground)
  • Prepares customs clearance document sets
  • Creates collection covers via BNS website and prepares courier packages
  • Secures booking confirmations consistent with production / customer demands
  • Processes export orders for packaged product:
  • Enters orders into computer system
  • Creates shipping instructions for alcohol export carriers
  • Prepares hazardous declaration form for ocean carriers
  • Prepares other relevant paperwork for shipping
  • Completes invoicing, including mailing and filing
  • Maintains customer files as well as other files pertinent to the job function
  • Sets up new export packaged product customers in system
  • Prepares/submits required government reports (CERS/FDA Prior Notice, etc.)
  • Enters ocean freight invoices
  • Assists in physical inventory month end count and reconciliation
  • Performs billing and product return credits
  • Completed various reporting for export sales
  • Prepares Bills of Lading and Invoices for Export alcohol orders
  • Back up Support to Export Logistics team and Packaging Accounting Administrator during vacations/ absences
  • Performs other duties as assigned.
Skills & Qualifications
  • Experience with freight forwarding (ocean/trucking) within the Manufacturing sector
  • 1-3 years of export experience
  • CCLP designation would be an asset
  • Strong computer skills
  • Strong customer service skills
  • Solid understanding of logistics principles
  • Attention to detail and accuracy
  • Ability to define problems, establish facts and draw conclusions
  • Must be able to think and adapt quickly to meet business needs.
  • Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities
  • Ability to foster collaborative, cross department relationships to meet common objectives.