Customer Service Representative - Exports

Customer Service Representative – Exports

Location	Brampton, Ontario
Department	Exports
Reports To	Export Logistics Manager
Position Overview	Based at the Brampton Packaging Facility, this position supports the business in a number of areas including export logistics/support, production planning/scheduling and administrative support related to the export function. This position requires strong organizational skills, attention to detail and the ability to multi-task among competing priorities.
Duties & Responsibilities	Participates in production scheduling activities at the Brampton Packaging Plant Captures / logs freight costs from carrier invoices on accounting spreadsheet Matches weigh tickets with ocean carrier invoices, approves and sends to accounting for processing / payment Prepares and dispatches document sets for customers Assist with securing rail reservations for alcohol shipments from Brampton, working closely with plant personnel on export shipment activity Liaises with third party transportation services (air, ocean and ground) Prepares customs clearance document sets Creates collection covers via BNS website and prepares courier packages Secures booking confirmations consistent with production / customer demands Processes export orders for packaged product: Enters orders into computer system Creates shipping instructions for alcohol export carriers Prepares hazardous declaration form for ocean carriers Prepares other relevant paperwork for shipping Completes invoicing, including mailing and filing Maintains customer files as well as other files pertinent to the job function Sets up new export packaged product customers in system Prepares/submits required government reports (CERS/FDA Prior Notice, etc.) Enters ocean freight invoices Assists in physical inventory month end count and reconciliation Performs billing and product return credits Completed various reporting for export sales Prepares Bills of Lading and Invoices for Export alcohol orders Back up Support to Export Logistics team and Packaging Accounting Administrator during vacations/ absences Performs other duties as assigned.
Skills & Qualifications	Experience with freight forwarding (ocean/trucking) within the Manufacturing sector 1-3 years of export experience CCLP designation would be an asset Strong computer skills Strong customer service skills Solid understanding of logistics principles Attention to detail and accuracy Ability to define problems, establish facts and draw conclusions Must be able to think and adapt quickly to meet business needs.
Qualities	Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities Ability to foster collaborative, cross department relationships to meet common objectives.