Customer Service Representative – Exports

LocationBrampton, Ontario
Reports ToExport Logistics Manager
Position Overview

Based at the Brampton Packaging Facility, this position supports the business in a number of areas including export logistics/support, production planning/scheduling and administrative support related to the export function. This position requires strong organizational skills, attention to detail and the ability to multi-task among competing priorities.

Duties & Responsibilities
      • Participates in production scheduling activities at the Brampton Packaging Plant
      • Captures / logs freight costs from carrier invoices on accounting spreadsheet
      • Matches weigh tickets with ocean carrier invoices, approves and sends to accounting for processing / payment
      • Prepares and dispatches document sets for customers
      • Assist with securing rail reservations for alcohol shipments from Brampton, working closely with plant personnel on export shipment activity
      • Liaises with third party transportation services (air, ocean and ground)
      • Prepares customs clearance document sets
      • Creates collection covers via BNS website and prepares courier packages
      • Secures booking confirmations consistent with production / customer demands
      • Processes export orders for packaged product:
      • Enters orders into computer system
      • Creates shipping instructions for alcohol export carriers
      • Prepares hazardous declaration form for ocean carriers
      • Prepares other relevant paperwork for shipping
      • Completes invoicing, including mailing and filing
      • Maintains customer files as well as other files pertinent to the job function
      • Sets up new export packaged product customers in system
      • Prepares/submits required government reports (CERS/FDA Prior Notice, etc.)
      • Enters ocean freight invoices
      • Assists in physical inventory month end count and reconciliation
      • Performs billing and product return credits
      • Completed various reporting for export sales
      • Prepares Bills of Lading and Invoices for Export alcohol orders
      • Back up Support to Export Logistics team and Packaging Accounting Administrator during vacations/ absences
      • Performs other duties as assigned.
Skills & Qualifications
  • Experience with freight forwarding (ocean/trucking) within the Manufacturing sector
  • 1-3 years of export experience
  • CCLP designation would be an asset
  • Strong computer skills
  • Strong customer service skills
  • Solid understanding of logistics principles
  • Attention to detail and accuracy
  • Ability to define problems, establish facts and draw conclusions
  • Must be able to think and adapt quickly to meet business needs.
  • Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities
  • Ability to foster collaborative, cross department relationships to meet common objectives.