IT Service Desk Analyst

LocationBrookfield, Connecticut
DepartmentInformation Technology
Reports ToService Desk Manager

Greenfield is looking for a IT Service Desk Analyst to join our growing team.

As part of a Global support team, the IT Service Desk Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day in and day out. We are looking for bright, ambitious analysts who are highly energetic and have a passion for success. Just like technology, our environment is constantly changing, and we are looking for candidates who are willing to learn and grow with these opportunities.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

Who You Are:
  • Experience working with Active Directory, Windows Server 2008/2012, Exchange Server 2010/2016/O365
  • Help Desk/Service Desk Ticket Tracking Software
  • Project experience implementing Windows 10
  • Application configuration and deployment
  • Experience with monitoring and benchmarking
  • ITIL Foundation
  • Experience with Microsoft SCCM & Windows Deployment Server
  • Understanding of networking concepts such as DNS, DHCP, TCP/IP and OSI Model.
Your Experience Should Include:
  • Strong written and verbal communication skills
  • Strong Windows client and server application support and experience
  • Excellent analytical and problem-solving skills
  • Post-secondary education in an IT discipline with 2 years’ experience in an IT support role
  • Ability to work independently and in a team environment.
Job Responsibilities:
  • Provide technical support and customer service to local and remote staff
  • Strong Windows, application and hardware support and experience
  • Provide support for Microsoft Office Suite, Windows 7 & 10 Operating Systems, Active Directory, Group Policies, printer queues, shared files, and shared printers
  • Support mobile devices management platform as well as iPhone & Android devices
  • Log into ticketing and call queue daily to track active issues until closure
  • Create and maintain IT policies and procedure
  • Deployment of desktops, laptops, and other technical equipment
  • Collect and document information pertaining to inventory and asset tracking
  • Assist in the development of the customer solutions knowledge base
  • Identify process improvements to reduce tickets and improve on the time to close tickets
    Participate in departmental projects and team collaboration various IT groups
  • Attending and participate in various team and department meetings
  • Dedicate time to personal development and training
  • Research and Development of new products and services to enhance IT portfolio.

Total Compensation & Care:

  • Base salary dependent on experience and demonstrated performance
  • Formal and informal training opportunities
  • Comprehensive health and dental benefits
  • Income protection: short- and long-term disability coverage, life insurance, paid
    personal sick time
  • Vacation time exceeding industry standards
  • Company funded retirement savings program with individual contribution
    opportunities
  • Meaningful and challenging work
  • Curated intentional culture focused on growth and development, engagement, and
    communication

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Values

  • Honesty
  • Integrity
  • Respect
  • Commitment
  • Openness to Change
  • Core Principles

Innovation

We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.

Collaboration

We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.

Responsibility

Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.

Agility

Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.

Discipline

At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.