Order Processing Team Lead

Greenfield is looking for a Order Processing Team Lead to join our growing team.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

• Proven track record of delivering exceptional customer service.
• Strong ability to work independently and collaboratively across multiple departments.
• Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
• Demonstrated high level of attention to detail and accuracy.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Highly adaptable and open to change in a fluid work environment.
• Consistently demonstrates effective coaching, mentoring, and motivational abilities.
• Outstanding multitasking and organizational capabilities, with the ability to prioritize and manage competing demands.

• High School Diploma or equivalent
• Chemical Industry background a plus
• Excellent attention to detail and organizational skills
• Strong communication skills and ability to work effectively in a team environment
• Ability to multitask
• Supervisory experience

• Demonstrate a full understanding of all departmental responsibilities and consistently provide guidance and support to team members, while maintaining effective communication across all departments.
• Assist the Department Manager with, but not limited to, recording, reporting, and communicating daily performance metrics, including individual and team performance, monitoring daily shipments to ensure proper system release and tracking and following up on any delays.
• Support the Department Manager in ensuring adherence to Standard Operating Procedures (SOPs), Work Instructions (WIs), and the accuracy and currency of all associated forms and documentation.
• Assist in analyzing trends and providing feedback to order processing staff on performance improvement opportunities and operational efficiencies.
• Collaborate with the Site General Manager to make departmental decisions in the absence of the Department Manager, including but not limited to staffing, workflow adjustments, and customer escalations.
• Attend meetings and represent the department when the Department Manager is unavailable
• Drive team motivation and performance by reallocating resources as needed to meet or exceed customer expectations and operational targets.
• Provide mentorship, guidance, and direction to the Customer Service team related to, but not limited to, processes, procedures, compliance, and continuous improvement initiatives.

Total Compensation & Care:

• Base salary dependent on experience and demonstrated performance
• Formal and informal training opportunities
• Comprehensive health and dental benefits
• Income protection: short- and long-term disability coverage, life insurance, paid
  personal sick time
• Vacation time exceeding industry standards
• Company funded retirement savings program with individual contribution
  opportunities
• Meaningful and challenging work
• Curated intentional culture focused on growth and development, engagement, and
  communication

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Values

• Honesty
• Integrity
• Respect
• Commitment
• Openness to Change
• Core Principles

Innovation

We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.

Collaboration

We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.

Responsibility

Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.

Agility

Our team is not only fast, we have the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.

Discipline

At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.

Greenfield Global USA, Inc. is an equal opportunity employer that is committed to providing a workplace free from harassment and discrimination. All qualified applicants for employment will be considered without regard to race, color, religion, sex, sexual orientation, marital or domestic partner status, gender identity or expression, pregnancy, age, national origin, ancestry, disability status, genetic information, veteran status, or any other legally protected characteristic.