Client Support Representative – 12 Month Contract

Greenfield is looking for a Client Support Representative to join our growing team.

Position Overview:

The Client Support Representative is responsible for processing product orders for accounts located in Ontario and Western Canada, and United States customers.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

• Strong communications skills
• Customer focused
• Demonstrated excellent customer service skills
• Ability to work both independently and in a team environment.

• Minimum of two years of experience in Business-to-Business (B2B) or industry-based Customer Support Experience
• Bilingualism (English/ French) would be an asset
• Working knowledge of ERP systems
• Proficiency in Microsoft Office.

• Entering Orders: Accurately input customer orders into the company’s ERP system.
• Verifying Details: Review orders for accuracy and completeness.
• Documentation Communication: Assist with document requests (forwarding to other internal departments when required).
• Payment Processing: Assist with collecting / processing pre-payments and storing information via Moneris platform.
• Verifying Transportation Charges: Verify any extra charges from transport companies with the customer or transport company to the Accounting Administrator/Administrative Assistant for resolution.
• Inventory Coordination: Check product availability and coordinate with other departments to facilitate order fulfillment.
• Account Reconciliation: Assist accounting with information related to receivables and payment reconciliations relating to customer accounts.
• Provide back-up support to the Administrative Assistant during vacation / absences.
• Adheres to and fully complies with the Company’s Health and Safety, Environmental and Quality Procedures.

Total Compensation & Care:

• Base salary dependent on experience and demonstrated performance
• Formal and informal training opportunities
• Comprehensive health and dental benefits
• Income protection: short- and long-term disability coverage, life insurance, paid
  personal sick time
• Vacation time exceeding industry standards
• Company funded retirement savings program with individual contribution
  opportunities
• Meaningful and challenging work
• Curated intentional culture focused on growth and development, engagement, and
  communication

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Values

• Honesty
• Integrity
• Respect
• Commitment
• Openness to Change
• Core Principles

Innovation

We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.

Collaboration

We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.

Responsibility

Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.

Agility

Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.

Discipline

At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.