Collection Analyst

Greenfield is looking for a Collection Analyst to join our growing team.

Position Overview:

The role requires someone with the ability to balance between maintaining trustful relationships and securing timely payments. You should possess strong communication skills, be customer centric and possess a strong attention to detail.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

• Detail-oriented and proactive professional with a strong background in collections and credit management.
• Capable of maintaining accurate records and conducting thorough account analysis.
• Effective communicator with the ability to navigate complex situations diplomatically and professionally.
• Adaptable and resilient, thriving in fast-paced environments.

• Experience in bookkeeping, accounts receivable, or previous experience as a credit and collections associate preferred.
• Ability to work independently with remote supervision to accomplish team goals and objectives.
• Excellent professional verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner. French language skills (verbal and written) highly valued.
• Impeccable attention to detail, particularly numbers, spelling, and dates.
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines.
• Familiarity with ERPs (preferably Navision and D365) to analyze payment patterns and enter data.
• Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook, and Microsoft Dynamics 365.
• Strong analytical and problem-solving skills.
• Possess strong initiative to resolve issues and pursue opportunities as they are identified.
• Proven time management and organizational skills.

• Ensure accurate and timely posting of funds received on outstanding invoices on a daily basis.
• Issue resolution – investigate discrepancies and reconcile unapplied balances ensuring clearing accounts are resolved on a timely basis.
• Monitor and respond timely to internal and external inquiries.
• New customers setups / changes in the ERP system.
• Block / unblock customers to ensure timely order processing working closely with customer service team.
• Monitors clients for past due invoices and/or exceeded credit limits, making a high-volume of collections contacts primarily via e-mail and phone.
• Performs client account payment reconciliations.
• Reviews existing customers’ credit limits and account activity to assess the customer’s credit worthiness.
• Replies promptly to client questions and concerns.
• Looks for ways to improve our processes and generate efficiencies.
• Provides exceptional customer service experience to our clients.

Total Compensation & Care:

• Base salary dependent on experience and demonstrated performance
• Formal and informal training opportunities
• Comprehensive health and dental benefits
• Income protection: short- and long-term disability coverage, life insurance, paid
  personal sick time
• Vacation time exceeding industry standards
• Company funded retirement savings program with individual contribution
  opportunities
• Meaningful and challenging work
• Curated intentional culture focused on growth and development, engagement, and
  communication

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Values

• Honesty
• Integrity
• Respect
• Commitment
• Openness to Change
• Core Principles

Innovation

We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.

Collaboration

We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.

Responsibility

Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.

Agility

Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.

Discipline

At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.