IT Support Intern

Greenfield is looking for a IT Support Intern to join our growing team.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

• Currently enrolled in an accredited undergraduate or graduate program
• Pursuing a degree in IT, Computer Science, Cyber Security, IS, Software Engineering or related field
• Strong written and verbal communication skills
• Excellent analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Basic hardware (desktop/laptop/IOS), Microsoft Windows and Office troubleshooting
• Deployment, support, and management of meeting rooms (AV hardware)
• Experience in Windows Autopilot would be considered an asset.
• Mobile Device Management (MDM) Intune experience would be considered an asset.
• Experience in support Microsoft Teams, Loop, Viva, and Sharepoint.
• Support Windows 10, Mac OSX, IOS, and Android operating systems.
• Experienced in supporting organization using VPN, MFA/SSO and 2FA.

• Knowledgeable of Windows 10/11, Active Directory and Office 365 Application Suite.
• Understanding of tasks, incidents, and tracking of assets via IT Service Management platform.
• Understanding of networking concepts

• Provide technical support and customer service to local and remote staff.
• Ability to travel locally to supported sites (Danbury/Brookfield CT)
• Ability to work approximately two academic terms (Fall/Winter)
• Assist in onboarding, offboarding and access requests.
• Record, track and escalate incidents via ITSM system, Fresh Service.
• Configure and support workstations, setup tablets, and cell phone devices and Audio/Visual conferencing technologies.
• Configure and image workstations, laptops, manufacturing and supply chain IOT devices as required.
• Configure/support printers, copiers, IP Phones and various other peripheral devices.
• Support and implementation of Audio/Video conferencing technologies.
• Coordinate with IT team on issues requiring escalation.
• Perform security and operating system updates, software deployment and troubleshooting.
• Provide exceptional service to all departments using available resources while meeting set SLA’s.
• Assist in the development of the customer solutions knowledge base.
• Deployment of desktops, laptops, and other technical equipment.
• Collect and document information pertaining to inventory and asset tracking.
• Assist in the development of the customer solutions knowledge base.
• Participate in departmental projects and team collaboration various IT groups.
• Research and Development of new products and services to enhance IT portfolio.

Total Compensation & Care:

• Base salary dependent on experience and demonstrated performance
• Formal and informal training opportunities
• Meaningful and challenging work
• Curated intentional culture focused on growth and development, engagement, and
  communication

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Values

• Honesty
• Integrity
• Respect
• Commitment
• Openness to Change
• Core Principles

Innovation

We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.

Collaboration

We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.

Responsibility

Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.

Agility

Our team is not only fast, we have the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.

Discipline

At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.

Greenfield Global USA, Inc. is an equal opportunity employer that is committed to providing a workplace free from harassment and discrimination. All qualified applicants for employment will be considered without regard to race, color, religion, sex, sexual orientation, marital or domestic partner status, gender identity or expression, pregnancy, age, national origin, ancestry, disability status, genetic information, veteran status, or any other legally protected characteristic.