Accessibility

Greenfield Global is committed to excellence in serving all customers including people with disabilities. We are committed to providing our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

If you would like any of this information in a more accessible format or would like more information on how Greenfield Global Inc. and its affiliates (“Greenfield”) are adhering to the Accessibility for Ontarians with Disabilities Act, 2005, please contact us in any of the following ways:

Telephone: +1 (905) 790 4575
Email: legal@greenfield.com
Address: 6985 Financial Drive, Unit 501, Mississauga ON, L5N 0G3, Canada

Communication

We communicate with people with disabilities in ways that take into account their individual needs. We provide training to staff that communicates with customers on how to interact and communicate with people with various types of disabilities.

Telephone Services

We are committed to providing fully accessible telephone service to our customers. We train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. Greenfield Global currently uses a free TTY and Voice carry over service powered by Bell Canada Relay Service, which is also available at no charge for local calls – at 1-800-855-0511 and 711 respectively. This service works with TTY phone and some cell service providers.

We offer to communicate with customers by e-mail, LifeSize, SMS or MMS (Text Messaging) or any other tool as reasonably suggested by the customers if telephone communication is unavailable or not suitable to their communication needs. Please contact us if you require a different means of communication other than those listed above.

Feedback Process

The ultimate goal of Greenfield Global is to surpass customer expectations while serving all customers, including those with disabilities. Comments on our services regarding how well we’re meeting those expectations are welcome and appreciated.

Feedback regarding the way Greenfield Global provides goods and services to people with disabilities can be made by contacting us using one of the methods described at the top of this page.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from our goods and services. We ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Service Animals

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by service animals.

Support Persons

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter and have full access to Greenfield Global premises with his or her support person.

Notice of Temporary Disruption

Greenfield Global will notify customers in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available.

Training for Staff

We provide training to employees, volunteers and others who deal with the public or other third parties on their behalf and all those who are involved in the development and approvals of customer service policies, practices and procedures. This training is provided to staff during the on-boarding/training process, within the first 3 months of hire, and includes:

• All Management and Employees of the Company
• Summer and Co-op Students
• Truck Drivers
• Sales Representatives
• Security Officers

Training includes:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the Bell Canada Web Based Relay Services: 1-888 RELAY-21 (735-2921)

Modifications to this or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. This policy will be made available in an alternate format upon request and will be provided within a reasonable timeframe once requested.

Questions about this Policy

This policy exists to achieve service excellence to customers with disabilities. Any questions about the policy, or the purpose of a policy can be directed to People and Culture in any of the formats listed at the top of this page.